FAQ & POLICY

FREQUENTLY ASKED QUESTIONS

SAFTEY & COVID-19

We will be doing daily temperature checks, having them all wear masks while in the gym. Employees will be sanitizing frequently and have updated training on the cleaning of equipment as well as social distance enforcement, following all current CDC guidelines.
 
There will be multiple hand sanitizers around the gym (always within 10ft from you no matter where you are in the gym) as well having all staff wash hands multiple times a day. In addition, staff will wear gloves when cleaning and use hand sanitizer before purchases are made.
 
Yes, any class packages or memberships that have an expiration date will be extended.
 

We have divided the gym into 12ft training “ZONES” where you will have your own clean equipment and a Heavy Bag.

Also, all classes, PTS, and Open gym must be reserved in advance to accommodate limited gym space and smaller class capacities; there are no walk-ins at this time.

As of 6/22/20: Wearing a face mask while working out is now optional!

Please continue to keep your face mask on when entering the gym, walking around, and leaving the gym, but once you are in your designated zone, your mask is completely optional!

Please bring your own mask or we have some BNB masks available for $4

Yes, we are following the rules about having half capacity in the gym and that will affect the size of classes. Everyone in the class will have their own 12ft training zone, to keep the distance between each person to ensure a safer class.
 

For now, we will not be having mitt work in classes. As time progresses we hope to add it back in. As for private training, YES mitt work will be allowed between trainers and clients. If you want to work on mitt work, contact us about a PT session (these can be 30-60mins long) .

All classes will now be 45 mins in length with your own 12ft training zone, and your very own clean equipment and heavy bag. No mitt work in classes (for now!). Even though they will be different they will still be awesome!

We won’t be wrapping your hands anymore to help reduce direct contact between one another.

YES, If we become aware of a reported case of COVID-19 in either gym, we will notify you as soon as we can. In addition, all staff that had contact with said person(s) will be tested before coming back to work as well.

There is no way to predict what might happen, but our goal is to open up class capacity and schedules as soon as we are able to do so safely!
 

We will contact you before we reopen and ask if you are ready to start your membership up again. If so we will continue where you left off; so keep an eye on your inbox 

Unfortunately, due to reduced classes and reduced class sizes we are currently not offering the intro special.   Check out our updated First Timer section to see what to expect for your first class
 
We sure are! 15% off (class packages of five or more, and memberships; excluding retail)
 
No rush! We will be ready to welcome you back whenever you are comfortable and ready
 
Due to COVID-19, we are no longer doing rental gloves, but we do have them for sale! Gloves start at $79 and are top quality!
 
Don’t worry, we got you! For your first time, hand wraps are $5 and gloves are $79. Both are yours to keep!
 
Great question! Email us at info@alcazaracademy.com
 
At this time all merch and equipment purchases will be final sale!
 
Showers and towels will not be available until further notice. This goes for lockers and cubby use as well. Our goal is to get these available as soon and safely as possible. We suggest bringing your own towel and mat.
 
Exercise mats and yoga mats will also no longer be provided. We suggest bringing your own towel and mat into the gym.
 
We currently aren’t offering Open Gym at this time. As soon as we are allowed to bring back Open Gym, we will let you know!
 

Always give us a call and we will work with you! Please try to arrive no later than 10 mins

We are in the development of our online customer portal as well as our

Android

IOS

App or you can always give us a call or contact us on our website!

FREQUENTLY ASKED QUESTIONS

CLASSES IN THE STUDIO

First Time Intro Special!
1 class + wraps + gloves for just $49!

There are NO membership contracts and NO registration or enrollment fees.

 

Click here to see our class package pricing  – you can buy a single class or package depending upon your specific needs and budget. All packages are valid for use at both locations.

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No. Group classes are for all – no matter your age or fitness level.  A common misunderstanding is that you need to be ‘in shape’ before starting boxing fitness training. This is completely false. Our classes are designed to allow our attendees to train ‘at their own pace’ while at the same time, giving the advanced students the opportunity to challenge themselves.

You don’t need to have any experience in martial arts, we’ll teach you how to kick, punch and more the correct way. Our goal is to help you reach your goals.

Tae Kwon Do: Yes. After extensive training you will begin sparring and competition.

Kick Boxing Fitness: No.  Classes are non-contact and non-combat – you’ll get lean and toned like a fighter (without ever having to fight!)

Tae Kwon Do: Yes. Our classes are non-contact and contact you work in a group setting or one-on-one with a certified trainer.

Kick Boxing Fitness: No. Our classes are non-contact and you work in a group setting or one-on-one with a certified trainer.

Martial Arts/Boxing/Fitness Training all help you burn fat and tone muscle in a short amount of time – you’ll gain a firm butt, a smaller waist, toned arms, and a lean sexy body. 

Our classes are a great cardiovascular workout for weight loss, stronger heart, and lungs, increased bone density, reduced stress, reduced risk of heart disease and some types of cancer, temporary relief from depression and anxiety, and better sleep. 

Training hard releases aggression and manages your stress by getting your endorphins pumping. 

Yes. Please be sure to show up 10-15 minutes early so we can wrap your hands and explain the class structure to you.

Our classes are a well-balanced workout consisting of martial arts training, boxing fitness, cardio training, and functional fitness.  It is a full-body workout – legs, core, back, shoulders, and arms.

Classes will range between 12-32 people. The larger the class, the more instructors to help out. 

In order to keep the quality of the classes high and maintain a healthy trainer-to-member ratio, we have capped each location.

Absolutely. There are always beginners in class. Plus, the advanced students are always eager to help you get you on your way.

Our classes last approximately 60 minutes.

We have classes 5 days a week so the amount of classes you take is based on your own personal schedule and you’r package. Most of our members train about 1-3 times per week and see great results.

WHAT YOU SHOULD KNOW WHEN TRAINING IN THE DOJANG!

Running late? Please call ahead and let us know, otherwise, your reservation may be given away.

Please double check that you have reserved the correct time and location, otherwise, you are subject to the Late Cancellation Fee.

Anybody under the age of 18 must be accompanied by an adult for their first session to sign a liability waiver, otherwise, you may not join the class.

Cancellation Agreement: We have limited space in our classes and they are designed dependent upon the number of members per class. If you book a class or private training session & cannot make it, please cancel at least 10 hours in advance as a courtesy to our trainers and other members who may want to book the class.

‘LATE CANCELLATIONS’ or ‘NO SHOWS’ limit our ability to fill reservations. Unfortunately, you will lose a class if you’re on a class package, or you will incur a $12 fee if you have a membership. However; if you are experiencing any COVID-19 symptoms please call the front desk and we will happily help sort it out for you. Cancellations can be made by e-mail, telephone or social media that we have accounts with (Just shoot us a DM). We apologize for any inconvenience this may cause and we appreciate your understanding.

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"TKD CLASS! DEDICATED TO A BETTER FUTURE FOR AMERICA!"

We are taking all necessary steps to ensure that the information contained in the site is accurate. However, we cannot guarantee its accuracy. Thank you for checking all details at an Alcazar Academy location. *Pricing and amenities may vary by location and class type. See location for details.

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